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Customer Care

HOW DO I ORDER FROM mySnacks.US WEBSITE?

Help-who do I contact? orders@mySnacks.us
I have a question about a product - who do I email? orders@mySnacks.us

To purchase a product on our site, select from the available categories. Simply click on the item you wish to buy, select the size, quantity and click 'ADD TO CART'. For all local and worldwide orders, the price of shipping will be calculated once you nominate your delivery address. Your can also estimate shipping charges from the 'CART' page and by cliking on 'ESTIMATE SHIPPING'. If you would like to continue shopping and select another item, you may freely return to other categories or SALE pages and continue shopping. You may add an item at anytime, update quantities, or remove and item by clicking 'view' or 'edit your cart'. This will take you to a summary page of your shopping cart. Here you can also receive an estimate on shipping costs to your destination with the USA or overseas.

Once you are happy with your order click the ‘CHECKOUT’ button and you will proceed to setting up your account details, through to confirming your order — it’s as simple as that. Please note you will need your credit card details handy, including the delivery address to finalise your online shopping experience. When we receive your order we will send you a confirmation email with your order number and order details attached. Please make sure all details in the address field are correctly filled in-most importantly including email, telephone and delivery address. If by the unlucky chance you provide an incorrect email address at least we will have your phone number to contact you!

CAN I CHANGE OR CANCEL MY ORDER?

Yes, you can change your order whilst you are still browsing and shopping, simply remove it from “Your Cart”. However, once your order has been finalised by pressing the “Pay for Order” button, it's not possible for you to change or cancel it prior to dispatch. The order will be sent to you and then if required you could return it to us. Refer to our Returns Policy for procedure details. mySnacks.us will always try to ensure that our customers are happy. If you have any problem with your order, please contact us and we'll do our best to make everything right.

DELIVERY

Minimum shipping is charged for all USA orders, and International orders will attract a freight service charge to your destination. Please refer to our Shipping & Delivery page for further information.

VIEW & TRACK ORDERS

All orders are dispatched from our warehouse facility that is based in New York. We use FedEx, UPS or USPS courier services to delivery your order.

Once your order is dispatched you'll receive an email from mySnacks.us containing your tracking number and the assigned courier who will deliver your order. If you don't receive this email and would like to obtain your tracking number, please login to your account and view your Order Details or contact mySnacks.us using the Contact Us form or email at orders@mySnacks.us.

HOW DO I KNOW WHAT WEIGHT THE SPICE PACKET IS?

Please refer to the weight details listed within the product details. Please read and ensure accurate desired weight is selected.

WHAT DO I DO IF THE ITEM I AM LOOKING FOR IS NO LONGER AVAILABLE TO PURCHASE ONLINE?

Unfortunately popular items do tend to sell out quickly online, so if you’ve seen something you must have, be sure to snap it up. However, if the item you are after is sold out, and you are a customer from USA, please contact mySnacks.us at (516) 858-4760 and we can refer you to one of our retailers in your local area who is sure to have the product available for you to purchase.

IF THERE IS A PROBLEM WITH MY ORDER WHO DO I CONTACT?

If there is a problem with your order, if you make a mistake, or need to contact us “In case of emergency “ please email us at orders@mySnacks.us or call customer service at (516) 858-4760.

WHAT IS THE PAYMENT CURRENCY?

All prices are quoted in American dollars and payable in American dollars and are inclusive of 8.25% Sales Tax (New York only) on all orders.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept payment via American Express, Visa, MasterCard, and Discover. Your card will be debited at the time of you pressing the “Pay for Order” button. Please note the transaction will appear on your statement as “mySnacks.US”. We also accept payments via PayPal.com or Amazon.com. All credits payments are processed via PayPal secure checkout. We do not store your credit card details.

HOW SECURE IS MY CREDIT CARD AND PERSONAL INFORMATION?

We do not store your credit card details, PERIOD. Your security while shopping online with mySnacks.us is extremely important to us, and we have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times. Please refer to our Privacy Policy for further information when required.

Once you have your tracking number you can track your parcel by clicking on the assigned courier;

CAN I CHANGE OR CANCEL MY ORDER?

Yes, you can change your order whilst you are still browsing and shopping, simply remove it from “Your Cart”. However, once your order has been finalised by pressing the “Pay for Order” button, it's not possible for you to change or cancel it prior to dispatch. The order will be sent to you and then if required you could return it to us. Refer to our Returns Policy for procedure details. mySnacks.us will always try to ensure that our customers are happy. If you have any problem with your order, please contact us and we'll do our best to make everything right.

MYSNACKS COUPON CODES

To redeem a coupon or promotional code or to take advantage of discounts we advertise by email you must place your order online. Phone orders for these discounts are not accepted.

To redeem a coupon code first place the items you wish to purchase in your shopping cart.

There is a box on the "Shopping Cart" page labeled "Coupon Code, or Redeem Gift Certificate". Simply enter your code in this box and click "Go". The discount or promotion will be automatically applied to your order.

Currently, you may enter only ONE coupon code per order.

Please understand that some items on the site (such as gift certificates, promotional items, and occasionaly sale items) can not be discounted further. If the coupon you are using does not apply to all items in your cart, you will be notified before checking out.

MYSNACKS GIFT CERTIFICATES

To redeem a gift certificate, first place the items you wish to purchase in your shopping cart and click the "Check Out" button.

Your gift certificate should contain a "Gift Certificate Code" located in the lower-right corner. Simply enter this code on the "Payment" page during check out (in the box on the right side of the page). The amount of the gift certificate will be automatically deducted from your order total.

If your order total is LESS than the gift certificate amount, the remaining credit will be saved for future use.

If your order total is MORE than the gift certificate amount, you can pay the additional amount using any of our available payment methods.

If you have additional questions regarding gift certificates, please email us at orders@mySnacks.us or call (516) 858-4760.

WHAT CAN I DO AFTER I LOGIN TO MYSNACKS ACCOUNT?

VIEW ORDER STATUS - See the status of every order you've placed at mySnacks.us, including whether it has been shipped, and if so, an optional tracking number.

COMPLETED ORDERS - See all completed orders you've placed at mySnacks.us. You can also print invoices from this page.

YOUR ADDRESS BOOK - Add, edit and remove shipping and billing destinations from your address book.

YOUR ACCOUNT DETAILS - Update your contact details, email address and/or change your password.

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